Refund and Cancellation Policy

Titan Commercial Lab wants the position to be clear before work begins.

Before substantive work starts

If you place an order and need to cancel, contact titancommerciallab@gmail.com as soon as possible. If substantive work has not started, we will normally cancel the service and refund the amount paid.

If the service is outside scope

The £49 Tender Readiness Check covers one tender opportunity and its core documents. The £149 Contractor Compliance Watch pilot covers one month and up to 25 active contractors after onboarding and agreed monitoring instructions are in place.

If an order is unusually complex, restricted from the approved processing route, requires sensitive data we have not agreed to handle, or otherwise falls outside the advertised service, we will contact you before substantive work begins. If we cannot sensibly provide the advertised service at the agreed price, we will provide a full refund unless you expressly agree an alternative.

Contractor Compliance Watch after onboarding starts

For a business-customer pilot, a cancellation request after substantive setup or monitoring has started will be assessed fairly by reference to work already performed and the service already supplied. Where appropriate we may stop future monitoring, return or delete customer-controlled contractor data in accordance with the applicable processing instructions, and provide any refund or price adjustment required by contract or law.

Business-customer cancellations

For a purchase made wholly or mainly for your trade, business, craft or profession, a cancellation or refund request after substantive work has started will be assessed fairly by reference to the work already performed and whether the agreed service has been provided. This does not remove any contractual or other rights that apply.

Consumer cancellation rights, where applicable

If you are an individual buying wholly or mainly outside your trade, business, craft or profession, consumer law may give you a 14-day cancellation period for an online service contract. Contact titancommerciallab@gmail.com with a clear cancellation request.

We will not begin the service during an applicable consumer cancellation period unless the required early-start request has been validly made.
If an early start is validly requested and you cancel before the service is complete, any permitted charge must be proportionate to the service actually supplied and subject to the required information having been given.
A cancellation right can end after full performance during the cancellation period only where the legal requirements for the request and acknowledgement have been satisfied.
Where a statutory cancellation refund is due, it will be made without undue delay and within the period required by law, using the original payment method unless otherwise agreed.

Cancellation form

You do not have to use this wording, but you may copy and email it to titancommerciallab@gmail.com:

To: Liam Lawther trading as Titan Commercial Lab, 24 Athol Park, Sunderland, SR2 8BT, United Kingdom.

I hereby give notice that I cancel my contract for [service] ordered on [date].
Name: [name]
Order number: [order number]
Address: [address, if relevant]
Date: [date]

Problems with the service

If you believe we have not delivered the service described, contact us promptly with your order number and the issue. We will review it and, where appropriate, correct or complete missing agreed work, repeat the relevant part of the service, provide an appropriate price reduction or provide another suitable remedy.

Your legal rights

Nothing in this policy removes rights or remedies that cannot lawfully be excluded. Consumer status depends on the purpose of the purchase, not merely on how the service is labelled.